Cancellation Policy

At Tropical Townhouse Getaways, we understand that plans can change. Our cancellation policy is designed to provide flexibility and clarity for our guests while ensuring that our properties are booked efficiently. Please review the details below:

Standard Cancellation Policy

Full Refund

• Cancellations made more than 30 days before the scheduled check-in date will receive a full refund of the booking amount.

Partial Refund

• Cancellations made between 14 to 30 days before the scheduled check-in date will receive a 50% refund of the booking amount.

No Refund

• Cancellations made less than 14 days before the scheduled check-in date are non-refundable.

Non-Refundable Bookings

• Some special offers and discounted rates may be non-refundable. Please refer to your booking confirmation for specific details related to your reservation.

Modifications to Your Booking

• If you need to change your reservation dates or make other modifications, please contact us as soon as possible. Changes are subject to availability and may incur additional charges.

Early Departures

• If you decide to check out earlier than your scheduled departure date, the unused portion of your stay is non-refundable.

Extenuating Circumstances

• In the event of unforeseen circumstances such as natural disasters, serious illness, or other emergencies, we will review cancellations on a case-by-case basis. Documentation may be required to support your claim.

How to Cancel

To cancel your reservation, please follow these steps:

1. Contact Us: Reach out to us directly via email at tropicaltownhousegetaway@gmail.com or by phone at +1-876-230-3795.
2. Provide Details: Include your booking confirmation number, name, and the dates of your stay.
3. Cancellation Confirmation: We will process your cancellation request and send you a confirmation email with details of any applicable refunds.

Refund Processing

• Refunds will be processed within 7-10 business days after your cancellation request has been confirmed. Refunds will be issued to the original payment method used at the time of booking.

Travel Insurance

• We highly recommend purchasing travel insurance to protect against unexpected changes to your travel plans.

Contact Us

If you have any questions or need assistance with your booking, please do not hesitate to contact us at tropicaltownhousegetaway@gmail.com or +1-876-230-3795. We are here to help and ensure your stay with Tropical Townhouse Getaways is a pleasant one.

Thank you for choosing Tropical Townhouse Getaways for your stay in Jamaica!